


Scara's Conroe Build
#181
Posted 23 December 2006 - 02:51 AM

#182
Posted 23 December 2006 - 04:38 AM
#183 Guest_scaramonga_*
#184
Posted 24 December 2006 - 01:31 AM
#185 Guest_scaramonga_*
Posted 04 January 2007 - 04:12 PM

This time its my G7 mouse.
Over this past week it has become almost unusable......throwing up double and triple left clicks at random when single clicking. Eg. go to open Firefox and 2 or 3 copies open or windows maximising when trying to move them etc etc. dammed annoying!!......all at random and intermittent intervals........

A quick trip to Logitech's Forums shows many with the same problem and that it happens on certain builds of the G7..........the problem not surfacing until after a long period of use (I've been using mine since October) and deteriorating rapidly thereafter.
So I called Logitech and they have confirmed that it is indeed one of these dodgy builds......so RMA it goes.
Great stuff as I don't have a spare.....so will have to pick up one tomorrow before I send off.....this plus the expense of sending the damn thing back also. Sometimes I think its better to buy from a store rather than 'online' at times like this.........

#186
Posted 04 January 2007 - 05:00 PM
#187 Guest_scaramonga_*
Posted 08 January 2007 - 05:25 PM
chriso_86, on Jan 4 2007, 05:00 PM, said:
LOL!!.....yeah Chris



Anyway........just got note back from supplier that the G7 has been tested and is indeed faulty........replacement is on its way


#188
Posted 08 January 2007 - 07:14 PM
#189
Posted 08 January 2007 - 07:43 PM
How did you go about RMAing that scara?
#190 Guest_scaramonga_*
Posted 08 January 2007 - 08:07 PM
Quote
Easy peasy buddy

You call Logitech first and give them details of your product....serial number/model etc etc....which they then record and give you a Logitech ID number (very important).
Next...contact your supplier explaining the fault and explain you have spoken with Logitech and that you have an ID number from them. They should issue you with RMA proceedure details for sending the goods back for replacement or credit.
If they refuse or for some reason they can't?.......then you call Logitech back and they will issue the replacement/credit themselves

I found Logitech to be very helpful and professional in dealing with my problem......makes a change from some manufacturers I have dealt with in the past!

#191
Posted 08 January 2007 - 09:04 PM
#192
Posted 08 January 2007 - 11:26 PM
#193 Guest_scaramonga_*
Posted 08 January 2007 - 11:41 PM
Quote
It gets results.....and fast!
I only sent back on Friday afternoon and the replacement will be here tomorrow.


#194
Posted 09 January 2007 - 12:26 AM
#195 Guest_scaramonga_*
Posted 28 January 2007 - 11:08 AM

http://forums.logitech.com/logitech/board/...message.id=3290
I'm ready to blow!
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