4 replies to this topic

[Nvyseal]

Americans, it seems, hate calling a help desk or customer service number to find an Indian on the line. Well, guess what, America? India doesn't particularly want to talk to you, either.

As India's top companies get more sophisticated at taking over outsourced work from U.S. and European multinationals, they're finding that the lowest end of the business -- call centers -- just doesn't pay anymore. "Call centers have become commoditized," says B. Ramalinga Raju, chairman of Satyam Computer Services Ltd.

Like almost everyone, Indian operators dislike dealing with abusive customers frustrated by shoddy service. But more important, India's leading outsourcing shops say their U.S. corporate clients continually try to ratchet down prices, which inevitably drives down the quality of service they can provide. So lately, Indian outsourcers have begun turning down call center contracts, preferring better-paying deals for processing mortgages, handling insurance claims, overseeing payrolls, and more.

Sci Tech

Have you ever had to talk to an outsourced tech?
Could you understand them?

[mark64]

Quote

Have you ever had to talk to an outsourced tech?
Could you understand them?

Nice question,
Yes I really cant understand them, more so, they cant understand me

~Made your quote look good
~Sphere

Edited by Sphere, 02 August 2006 - 03:27 PM.

[Nvyseal]

I got a call from an outsource credit card company, i guess the guy couldn't pronounce my last name, so he called me "Mr Dave"

[m.oreilly]

"mr dave"... i have never had issue with MS outsource centers. great folks. but dell, and yes, card/bank
stuff...i'm now "mr. mike"

[Sphere]

I don't mind getting someone on the line that speaks buggy english, I then just do the same, as Dutch I can adapt very good (those guys from Grundig must hate me by now )