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images/news/internet.jpgTime Warner Cable has shelved plans to test consumption-based billing until it can improve its "customer education process," the company announced Thursday.
"It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption based billing," Time Warner CEO Glen Britt said in a statement. "As a result, we will not proceed with implementation of additional tests until further consultation with our customers and other interested parties, ensuring that community needs are being met."
Time Warner started testing bandwidth caps last year in its Beaumont, Texas market – a test that it recently expanded to North Carolina and New York.
But while rival Comcast implemented a 250GB bandwidth cap for residential customers last year without much fanfare, and AT&T announced plans to test a 150GB cap, Time Warner took some heat because its caps were relatively low – between 5GB and 40GB.
PC Mag
"It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption based billing," Time Warner CEO Glen Britt said in a statement. "As a result, we will not proceed with implementation of additional tests until further consultation with our customers and other interested parties, ensuring that community needs are being met."
Time Warner started testing bandwidth caps last year in its Beaumont, Texas market – a test that it recently expanded to North Carolina and New York.
But while rival Comcast implemented a 250GB bandwidth cap for residential customers last year without much fanfare, and AT&T announced plans to test a 150GB cap, Time Warner took some heat because its caps were relatively low – between 5GB and 40GB.
PC Mag
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